The best way to keep customers can be excellent shopping and after buying. Here are nine books that offered ideas, inspiration and tips to achieve the perfection of customer services.
Revolution AI in customer service and support
AI Revolution in Customer Service
Author: Ross Smith, Emily McKeon, Mayte Cubino
The authors who worked in Microsoft are trying to help experienced experts in customer experience to understand AI (and its human and ethical aspects) and learn how to apply it to improve services and support.
The art of seduction of your customers
The art of seduction of your customers
John B Occuzzi Jr.
B Occuzi, a retail consultant, including Amazon, Heineken, Procter & Gamble, Fandango, T-Mobile and David’s Bridal. His TEDx Talk on YouTube is popular for customer service training. B Occuszi’s book presents its seductive framework to transform customers into fans.
Can your customer service do that?
Can your customer service do that?
From Micah Solomon
In his latest manual, the Solomon Customer Services expert provides practical knowledge to create an exceptional customer service culture, including the restoration of angry customers, training of employees and the use of the latest technologies. His earlier book “Ignore your customers (and they will leave),” he says that more customers do not mean smaller services and offer tips and advice for transforming customer service culture.
Creating Superfans: How to turn your customers into a lifelong advocate
Creating superfans
Brittany hodak
The award -winning entrepreneur who has received offers from four investors in the Shark “Tank”, Hodak shares its methods in binding campaigns for front brands. Through bright case studies and fun stories from working with Walmart, Disney, Dolly Parton and others, it offers a simple system for winning and maintaining customers.
First Fans: Change the game, violate the rules and create an unforgettable experience
First fans
from Jesse Cole
Cole, which is always led by a large Baseball team Savannah Bananas (called the “biggest show in baseball” by ESPN), shares its unique entertaining, definitely ou-of-to-box access to achieve business success by creating fans for life-and fun to do it.
Customer’s escalating management: Gold recipe
Customer’s escalation management
Nikolaos zormpas
Offer exceptional customer services des Elimate Distoted and Comminging CENCERS. With the right approach, these situations may be an opportunity to learn and improve and transform the complainant into a long -term recurring buyer.
Define and provide exceptional customer service: proven strategies for maximizing your profits
Define and deliver
Dr. Kelly Henry (author)
The author claims that customer service directly affects the competitive advantage in all kinds of businesses and that even successful companies can do better. It represents the principles he used to build three business and helped customers succeed.
Inside your customer’s imagination: 5 secrets for creating breakthrough products, services and solutions
Inside of the customer’s imagination
from Chip R. Bell
Bell is a leading speaker and writer of customer service. His book offers inspiration and practical advice for listening to customers as collaborators.
Creating at the start of experience: During step by step
Starting on experience with customers
Thomas Suwelack, Manuel Stegemann, Feng Xia Ang
Customer experience is the key to success in the retail and service industry. The interdisciplinary approach of the authors combines management, design and psychology to explain how to structure and apply a systematic strategy to start a customer.
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